I loved the salesperson. She was type and being familiar with, even gave us an honest cost .. so I assumed! But like others on listed here, we too booked set up for Various months out. We had been told that we'd get an e-mail working day prior to with a particular time-frame involving eight-6 but under no circumstances bought 1!
We apologize in your expertise, and assure you that we acquire matters like these severely. We’ll be even more reviewing your problems and will be in contact along with you before long.
Please e mail us at customersupport@ empire-today.com with the two your worries and account information. Be sure to point out Headquarters in the topic line.
Now Here's where by it genuinely receives bad, Friday waited all around all day no service, Surprise, the installers once more went the wrong house again, called service Dept all over again, extensive wait, I had to influence them that I was household and come to determine they went to my mom’s household yet again (across town) She is not in the home. Okay wait around it receives even even worse. I talked them no service Dept. and established the installation day for the following Monday, The installers call me and inform me that They are going to be at your home involving 1pm-3pm, effectively it is possible to’t feel it but I can 3pm not one person experienced confirmed up. Of course I am aware you're laughing now but once again they went to the incorrect deal with. termed Service Dept yeah proper, they told me that I was scheduled for installation for Nov nineteenth, (The day my mother was to possess her carpet mounted) are you kidding me not yet again.
It might be exciting to determine if any of these other complaints were being rectified – I'm confident I won't ever use or propose Empire to any one even individuals who can waste several hours around the phone
It had been apparent right away which the floors were being put in incorrectly and so they weren’t amount and off in locations by one to two inches, as well as the floating floor experienced much too much bounce and give.
Can anyone, similar to the CEO ideally, get again to me to debate this subject ASAP. Public relations is large to a business & whoever handles it ought to be mindful of how your customer service or employees manage your company’s phone calls & treatments! Thank you beforehand for reading through this grievance………..
They don’t even want to take a look at the wall and baseboards they harmed. I continue to don’t click here have gentle in my Bed room. Along with the better part is I’m inside a wheelchair and will’t to most of the plugs. it's been a residing HELL i GUESS I must get an attorney for getting them to fix what they may have damaged, They can be the worst..
PITTSBURGH, PENNSYLVANIA -- I placed an get with Empire Today for carpet in my match room. The set up was scheduled And that i had requested to become called the working day ahead of installation as a result of time commitments. I'd also asked for to be scheduled initial thing in the morning on account of the difficulty in scheduling. I didn't receive a call the working day in advance of but at eight:30 the morning of. They indicated they might be there eventually within the afternoon but could not give a time. The installers eventually confirmed up at 6pm soon after I at last named them at 5pm. The installation was for one particular space in addition to a list of stairs. A few installers showed up.
Many thanks to your comments. We’re sorry to listen to that your considerations have not been dealt with, and we apologize with the inconvenience. We’ll be in contact along with your Soon to even further go over your encounter.
We were explained to that the do the job could get up to two day for completion. We created the routine for installation 2 months upfront so we wouldn't should acquire time off function And become performed by the point our Thanksgiving company (family) arrived.
This isn't how we wish installations to go, and we’re concerned about your expertise. You should compose to us at customersupport at empire-today.com with both your account and get in touch with facts, and point out Headquarters in the subject line so we can discuss this further.
Be sure to Get hold of Chrissy at 206-898-XXXXX or at the above mentioned e-mail deal with of cjjaxs at gmail.com to finalize your choice as I are going to be from city until Monday of next week as I have to travel to Mississippi to bury my brother (In the event the hurricanes allows us to try this.)
We regret to hear that the buy has actually been cancelled. We’ll review your concerns, and will be in contact along with you before long.